Please contact the company that you made your original purchase through to get a product exchanged for warranty. If you are unable to work with the original company, you can call our Customer Care Department toll free number at (866) 877-6637 to receive a return authorization number (RA#) before shipping the product back. All returned products, including warranty pumps, must be returned postage prepaid.
Non-Warranty Returns: If, within 30 days after your purchase, you are dissatisfied for any reason, you may return your purchase for a full refund, provoided the product is in re-sellable condition. After 30 days, a 15% restocking fee applies to all items in re-sellable condition. Any product held over 90 days is non-refundable.
Warranty Returns: All items, especially pumps, will be put through a series of quality assurance tests by the Aquascape Returns Department. Credit will only be issued for items that are deemed unusable and within warranty. Product found to be in working condition will not be credited and shipping back will be at your cost. Your original proof of purchase may also be required to validate the warranty. Please note cutting the cord on a product will void the warranty. Replaceable or wearable parts (such as filter media, impellers, light bulbs, o-rings, etc.) are not covered under the warranty policies. Refer to the warranty statement in the installation/user guide included with the product or online at www.aquascapeinc.com for more details.