Overview of the IonGen System
Setup and Troubleshooting Video
Troubleshooting
• Power Light not Illuminated
– Check GFI and incoming power.
• Ionizing Indicator Display reads “00”
– Inspect and replace IonGen™ Probe if exhausted. Check to make sure all of the IonGen™ Probe cable connectors are properly installed and the cables have not been accidentally damaged or cut.
• Ionization level not able to be raised to full power
– In most of these cases the IonGen™ System will still produce a sufficient quantity of ions to kill the algae. If algae levels are not being controlled move IonGen™ Probe to area of greater water flow. Plumbing into the water feature’s recirculating system is the most effective method. An excessive build-up of scale on the bars is an indicator that there may not be sufficient water flow. The scale will decrease the distribution of ions being released into the water, as well as affect the ability to raise and lower the Control Panel’s ionization level. The scale can be easily brushed or scraped off the bars which will improve the IonGen™ Probe’s performance immediately. If you notice the scale repeatedly building up then you may want to move the IonGen™ Probe to a location with higher water flow, such as plumbed directly into
the main recirculating system. Water chemistry also plays a role in the ability of the ionization level to be raised or lowered, as well as the effectiveness of the copper ions in the water.
See Targeted Water Parameters section below the troubleshooting.
• Continued scale build-up on IonGen™ Probe Bars
– In most of these cases the IonGen™ System will still produce a sufficient quantity of ions to kill the algae. If algae levels are not being controlled move IonGen™ Probe to area of greater water flow. Plumbing into the water feature’s recirculating system is the most effective method. An excessive build-up of scale on the bars is an indicator that there may not be sufficient water flow. The scale will decrease the distribution of ions being released into the water, as well as affect the ability to raise and lower the Control Panel’s ionization level. The scale can be easily brushed or scraped off the bars which will improve the IonGen™ Probe’s performance immediately. If you notice the scale repeatedly building up then you may want to move the IonGen™ Probe to a location with higher water flow, such as plumbed directly into
the main recirculating system. Water chemistry also plays a role in the ability of the ionization level to be raised or lowered, as well as the effectiveness of the copper ions in the water.
See Targeted Water Parameters section below the troubleshooting.
• Low copper level
– It is not unusual to have low or even no copper level readings on the test kit, no matter how high the IonGen™ System ionization level setting. This is due to the copper being used within the water feature. Use visual indicators, such as the quantity of algae in the water feature to determine if the ionization is working. Periodic copper testing will ensure that the levels are below the maximum level of .25 ppm
• High copper level
– Reduce ionizing indicator to 1 bar or unplug Control Panel until copper level is below 0.25 ppm. A partial water change can also be conducted for quicker copper level decrease.
• Algae levels remain high after prolonged use
– The IonGen™ System is very effective at controlling filamentous string algae. Some types of algae are less affected by copper ions than others. In these cases you may not have as noticeable results with the IonGen™ System.
– Raise ionization level.
– In most of these cases the IonGen™ System will still produce a sufficient quantity of ions to kill the algae. If algae levels are not being controlled move IonGen™ Probe to area of greater water flow. Plumbing into the water feature’s recirculating system is the most effective method. An excessive build-up of scale on the bars is an indicator that there may not be sufficient water flow. The scale will decrease the distribution of ions being released into the water, as well as affect the ability to raise and lower the Control Panel’s ionization level. The scale can be easily brushed or scraped off the bars which will improve the IonGen™ Probe’s performance immediately. If you notice the scale repeatedly building up then you may want to move the IonGen™ Probe to a location with higher water flow, such as plumbed directly into
the main recirculating system. Water chemistry also plays a role in the ability of the ionization level to be raised or lowered, as well as the effectiveness of the copper ions in the water.
See Targeted Water Parameters section below the troubleshooting.
Targeted Water Parameters for Optimal Performance
To achieve the best results with the IonGen™ System it is recommended that the water feature’s water is within the water parameters listed in the table below. The water feature’s water parameters can change during the season, especially in features that experience high evaporation. Many times a simple water change can help reset the water feature’s water parameters. Alkalinity is an important parameter for the proper function of the IonGen™ System. One easy ways to raise low alkalinity levels is to use ordinary baking soda. Adding ¼ cup (0.15 pounds) per 1,000 gallons will typically raise the alkalinity by 10 mg/L (ppm). Raising the alkalinity should not be done all at once, but over a period of days. One easy way
to lower high alkalinity is performing a water change.
Copper: Less than 0.25 ppm
Alkalinity: 100 - 250 ppm
96020: CU/Copper Test Kit
96019: KH/Kalinity Test Kit
https://www.aquascapeinc.com/products/cu-copper-test-kit
https://www.aquascapeinc.com/products/kh-alkalinity-test-kit
Winterization Maintenance
• It is recommended to shut down the IonGen™ System in regions that have climates that experience cold temperatures. This will prevent elevated copper levels during the time of the year when there is no algae growth, and will prolong the life of the IonGen™ Probe.
• The IonGen™ System’s Control Panel is weather resistant, but steps to protect it from the elements, such as mounting the panel above the ground, are recommended to maximize its lifespan.
If you have questions about this product, please Email Us