How much pump water pressure is lost in a UltraKlean Pressure Filter?
Approximately 20-30% water pressure is lost for most pumps, and up to 40% if trying to push pumps that are maxing out the capabilities of the filter (ex. AquaForce 5200). We suggest using a Y-valve when using larger pumps. The Y-valve can be adjusted to send a portion of the water through the filter, and the other portion through a secondary pipe back into the water feature. This reduces the pressure on the system and allows the pump to push more water. The largest UltraKlean 3500 Filtration Kit automatically includes a Y-valve with it for this purpose.
How often should I backflush my UltraKlean Pressure Filter?
The light comes on every 2 weeks to remind the customer. It is a digital timer that indicates the backflush frequency.
My UltraKlean backwash valve knob isn't working or isn't turning.
The UltraKlean backwash knob only turns 90-degrees clockwise and counter-clockwise from the 12:00 position to 3:00 position and back.
If it is difficult to turn, or water is not coming out of the backwash, please submit a ticket to Customer Service for further assistance.
My UV light indicator is very dim. What should I do?
When designing the indicator light we decided to use the actual light from the UV bulb to provide a true indication of whether or not the bulb is functioning properly. The indicator viewing window was designed to be very dim as direct contact to UV light is quite dangerous to eye sight.
My pressure filter clean light won't turn off. What should I do?
The cleaning indicator light should reset with the reset button on the control panel. If it does not reset there is a possibility of moisture inside the unit causing the issue. If it continues to be an issue we will replace the control panel under warranty, if warranty is valid.
My UltraKlean lid clips/clamps are broken and water is leaking. What should I do?
First ensure that the clips or "clamps" are securely fastened. You will know by hearing two clicks when locking them down. Sometimes the second click can be tough, causing some to have an issue.
If the clamps were securely fastened and they still come unhinged, allowing water to leak out of the unit, please contact Aquascape for replacement clamps & axles. If the UltraKlean is under warranty there will be no charge for the replacements.
What do I do if my UltraKlean is not working effectively?
If you notice a decrease in the effectiveness of the UV filter, pull out and inspect the quartz sleeve. A hard-water coating may reduce the success of UV sterilization by decreasing the amount of light that comes in contact with the water. Check the quartz sleeve at least every season, and more frequently depending on your water conditions. If necessary, remove unwanted buildup using vinegar or CLR.
What do I need to know before using the UltraKlean Pressure Filter on my pond?
- Make sure to use all gaskets included with the filter fittings.
- When touching the UV bulb, use something such as a tissue or soft towel to protect the bulb from your hand and finger oils that can harm the bulb.
- Add bacteria to the pond while UV bulb is on an "off" setting.
- Make sure to cut off any unnecessary/unused hose-tails.
- Fill the filter with water prior to placing head portion into the tank.
- Winter Use: drain and bring your UltraKlean in for the cold seasons.
- Make sure to attach back-flush cap after each cleaning.
What's the difference between the IonGen System and the UltraKlean Pressure Filter?
Aquascape’s new UltraKlean filter will address your green water problem, but it will not solve issues with string algae. The Aquascape IonGen System will not help to eliminate green water, but it will control the growth of string algae in your water feature.
Why did my UltraKlean come with so many different fittings?
In our field there is no industry-standard for kink free pipe like there is for schedule 40 PVC. In order to try and accommodate as many variances in kink free piping as we can, we've included multiple sizes of fittings to make adapting your existing setup as smooth as possible.
How long will the new UltraKlean take to clear my water?
If you are dealing with green water, then the UltraKlean pressure filter is your solution! However, eliminating the suspended algae in a water feature will vary in speed based on the density of the algae in the water. The greener the water, the longer it will take to clear up. The UltraKlean pressure filter works best when installed prior to having a green water outbreak.
Will the new UltraKlean filter eliminate my issues with green water?
The answer is YES! Using the Aquascape UltraKlean pressure filter is absolutely the quickest, safest, and most effective way to control green water problems.
How does the new Aquascape UltraKlean pressure filter work?
The new Aquascape UltraKlean pressure should be place beside the pond (not inside the pond!). A pump sitting inside the water will push the pond water through the UltraKlean, exposing the water through biological filtration, a high-output UV bulb, and then back into the pond. Using this method, the UltraKlean will allow you to have clear water and the low maintenance water feature you have always wanted!
If you have questions about this product, please Email Us