Overview of Fire and Water Stacked Slate Sphere
Overview of Fire and Water Spillway Bowl
Overview of Faux Stone Fire Pit
Overview of Fire and Water Basalt Torch System
Troubleshooting - Auto-Ignite Fire Features
• If Burner will not light or stay light, perform the following checks:
– Make sure the power cable is correctly connected.
– Make sure that the igniter box is unobstructed. Clear any debris on top and make sure there is no debris between the igniter pin, thermocouple, and the burner tube.
– Make sure that the igniter pin and thermocouple are correctly positioned.
* The igniter pin should be pointed straight to the thermocouple.
* The thermocouple should be positioned 5mm away from the burner tube.
• Burner still will not light
– The electrode and burners are wet.
* Wipe dry with cloth.
– The igniter batteries are dead or backwards.
* Check that the batteries are inserted correctly in the flame control system (see page 10) or replace the batteries.
– The igniter pin is cracked or broken (sparks at the crack).
* Call your gas supplier for technical support.
– A wire is loose or disconnected.
* Call your gas supplier.
– The wire is shorting (sparking) between igniter and electrode.
* Call your gas supplier.
– The igniter pin is not pointing at the thermocouple.
* Turn the electrode to point at the thermocouple.
– Bad igniter.
* Call your gas supplier.
– No gas flow.
* Check if the gas cylinder is empty. If empty, replace or refill it. If the gas cylinder is not empty, refer to “sudden drop in gas flow or reduced flame height” section below.
– Coupling nut and regulator not fully connected.
* Turn the coupling nut about one-half to three-fourths a turn, until you feel a solid stop. Do not use tools, tighten by hand only.
– Obstruction of gas flow.
* Check for bent or kinked hose.
– Spider webs or insect nest in the venturi/air mixer.
* Clean the venturi/air mixer.
– The burner ports are clogged or blocked.
* Refer to “irregular flame pattern” section below. Clean the burner ports as recommended.
• Emits black smoke when in use
– The supply hose to the fire feature is pinched.
* Make sure the hose is not pinched between the fire feature and the gas source.
– The flame is being obstructed at the burner ports.
* Make sure that the gas ports on the burner are free of any obstructions so that the flame can flow naturally.
• Sudden drop in gas flow, or a reduced flame height
– Out of gas.
* Propane; refill or replace the gas cylinder.
* Natural gas; call your local gas company.
– The excess flow safety device may have been activated.
* Turn the control knob to “OFF”, wait 30 seconds and light the fire feature. If the flame is still too low, reset the excessive flow safety device by turning off the control knob and gas supply. Disconnect from gas source. Turn the burner control knob to “HIGH”. Wait 1 minute, then turn the burner control knob to “OFF”. Reconnect to the gas source and perform a leak check at the gas connection. Turn the gas valve on slowly, wait 30 seconds and then light the fire feature.
• Irregular flame pattern (flame does not run the full length of the burner)
– The burner ports are clogged or blocked.
* Clean the burner ports. Do this by inserting a paperclip into each of the burner ports to ensure they are not clogged.
• Flame blow out
– High or gusting winds.
* In case of gusty winds; increase flame to “HIGH” setting.
* In case of high winds; it is not safe and you should not operate the fire feature during high winds.
– Low on gas.
* Replace or refill the gas tank.
– The excess flow valve is tripped.
* Refer to “sudden drop in gas flow or reduced flame height” section above.
• Flame seems to lose heat in cold temperature below 50°F (propane model)
– Ice has built up on the outside of the propane cylinder because the vaporization process is too low.
* Turn the control knob to “OFF” and close the valve on the propane cylinder. Replace it with a spare gas tank and resume burning. Store the spare gas tank in a well ventilated area, away from children.
If you have questions about this product, please Email Us