No — products that have been installed or used are not eligible for return.
- Returns are only accepted for products that are:
- New and unused
- In original packaging
- In resalable condition
- Products that have been:
- Installed
- Used
- Modified
- Returned incomplete
may not qualify for a refund or credit
If the product has already been installed:
- If it is defective or failed:
- This is handled under the product warranty, not a return
- A warranty claim must be submitted for evaluation and possible replacement
- If it is functioning but not meeting expectations:
- It is not eligible for return
- Technical support and troubleshooting are the next step
Important considerations
- Returns and warranties are separate processes
- Proof of purchase is required for warranty claims
- The original place of purchase may still be involved depending on how the order was fulfilled
If you’re unsure whether your situation qualifies as a warranty claim or need help troubleshooting, support can guide you through the next step.