Your order may arrive in multiple shipments because the items were shipped separately by the same fulfillment location.
- Each order is assigned to a single fulfiller (either Aquascape or an authorized retailer)
- That fulfiller may ship items separately based on:
- Product availability
- Packaging requirements
- Carrier or shipping method differences
What to expect:
- Items may ship at different times, even though they come from the same location
- You may receive multiple tracking numbers for different parts of your order
- This helps ensure available items are shipped out as quickly as possible
If you have questions about a specific shipment, please contact the fulfiller listed in your order confirmation for the most accurate and up-to-date information.
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.