If there is any issue with your order, the fastest way to resolve it is to contact the fulfiller of your order directly.
- The fulfiller (Aquascape or an authorized retailer) is responsible for shipping and delivery
- They will have the most accurate and up-to-date information about your order
- They can quickly assist with issues such as:
- Receiving the wrong item
- Damaged shipments
- Missing or incomplete orders
- Orders marked as delivered but not received
You can find the fulfiller’s contact information in your order confirmation or shipping email.
For the quickest resolution, always contact the fulfiller first. If you need additional assistance, you can also reach out to Aquascape Customer Care or submit a request through our contact form.
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.