If you received the wrong Aquascape product, contact the original seller to report the issue and receive instructions for correcting your order.
What should I do next?
- Check your order confirmation. Verify the product name and item number against the item you received.
- Keep the product and original packaging. Do not return the incorrect product until you receive instructions.
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Contact the original seller.
- Ordered directly from Aquascape: Submit a request through the Aquascape Customer Care contact form.
- Ordered from a retailer or online marketplace: Contact the seller where you purchased the product.
When reporting the issue, have your order number, the product you ordered, and information about the incorrect product available.
Aquascape Customer Care or your original seller will review the issue and provide instructions for the next steps.