Your Aquascape de-icer is designed to maintain a small opening in the ice, not to melt the entire pond. This opening allows for proper gas exchange, which is critical for fish health during the winter. It is completely normal for the rest of the pond to remain frozen.
Not all Aquascape products are available in every country. Availability may vary due to regional requirements, local regulations, and other market-specific conditions. In some cases, products may be marketed under different names based on imperial or metric measurements, or due to country-specific product naming regulations and labeling requirements.
To determine which products are available in your region, please visit the product pages specific to your country on the Aquascape site.