Aquascape does not process orders over the phone because our ordering system is designed to route purchases through our online platform and retailer network.
When you place an order on our website, it is processed through a system that helps determine the best fulfillment location—often a local authorized retailer. This allows us to:
- Support local Aquascape retailers
- Improve product availability
- Reduce shipping times by sourcing products closer to you
Because of how this system works, orders need to be entered online by the consumer to ensure accurate processing, payment security, and proper routing.
If you prefer not to order online, you still have options:
- Visit or contact a local Aquascape retailer to place an order directly
- Work with a retailer or Certified Aquascape Contractor (CAC) who can help source the products you need
This approach ensures you receive the best combination of service, availability, and support for your project.