Once your order ships, you will receive an email with tracking information so you can monitor delivery progress.
- Tracking emails are sent through the Quivers system
- Your order is typically fulfilled by:
- An authorized Aquascape retailer, or
- Aquascape directly
- Regardless of who fulfills the order, the tracking email will come from Quivers
What to expect:
- Orders are usually assigned to a fulfillment location within 24–48 hours
- Tracking information is sent once the order has shipped
If you haven’t received tracking information:
- Allow up to 3 business days after placing your order
- Check your spam or junk folder for emails from Quivers
- Review your order confirmation email for details on your order
If your tracking link is not working or you still have not received tracking details, please contact the fulfiller listed in your order confirmation email for further assistance.
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.