Warranty claims are not processed over the phone because they require detailed information and documentation to be properly reviewed.
- Warranty claims require:
- Product information and proof of purchase
- Photos or videos of the issue
- A description of the problem and troubleshooting steps
- These details are necessary to:
- Accurately diagnose the issue
- Determine if the problem is covered under warranty
- Ensure the correct replacement is provided
- Warranty submissions must be completed through the online form so:
- All required information can be collected in one place
- Images and documentation can be uploaded
- The claim can be properly tracked and reviewed by the team
- At this time, there is no system available to fully process and document warranty claims during a phone call
How to submit a claim
- Click here to submit your warranty claim