Orders, Warranty & Returns

Orders & Order Support

• Purchased from Aquascapeinc.com
• Purchased from a Retailer or Store
• Purchased from Amazon

• Where can I find the price of a product?
• Why am I unable to place an order for a specific product on Aquascapeinc.com?
• How do I find a retailer?
• Where can I buy Aquascape products?

Returns & Exchanges

• General Return Information
• Orders placed on www.aquascapeinc.com
• Orders placed on another website

Warranty

• What is the Aquascape product warranty policy?
• How long is the warranty on my Aquascape product?
• What does the Aquascape warranty cover?
• What is not covered by the Aquascape warranty?
• What can I use as proof of purchase for an Aquascape warranty claim?
• Where can I find the date code or serial number on my Aquascape product?