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  1. Aquascape Knowledge Base
  2. Orders, Warranty & Returns
  3. Warranty

Warranty

  • What is the Aquascape product warranty policy?
  • How long is the warranty on my Aquascape product?
  • What does the Aquascape warranty cover?
  • What is not covered by the Aquascape warranty?
  • What can I use as proof of purchase for an Aquascape warranty claim?
  • Where can I find the date code or serial number on my Aquascape product?
  • Are Aquascape products purchased from online marketplaces covered by warranty?
  • Who handles the warranty if I bought my Aquascape product from a retailer or contractor?
  • How do I submit an Aquascape warranty claim?
  • Why do I need to submit my Aquascape warranty claim online?
  • Do I need to send my product back for an Aquascape warranty claim?
  • Who pays to ship a product back for an Aquascape warranty claim?
  • How long does an Aquascape warranty claim take?
  • How do I check the status of my Aquascape warranty claim or RMA?
  • What happens if my Aquascape warranty claim is approved?
  • What happens if my Aquascape warranty claim is denied?
  • What happens if my Aquascape product is discontinued while under warranty?
  • Can I upgrade my product through an Aquascape warranty claim?
  • What happens if my Aquascape product fails after the warranty period?
  • Does an Aquascape warranty replacement receive a new warranty?

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