To check the status of an Aquascape warranty claim or RMA, contact Aquascape Customer Care and provide your RMA number. If you do not have the RMA number, your full name can be used to locate the claim.
Once your claim has been reviewed:
- If approved: A replacement order will be created, and you will receive an email with shipment and tracking information.
- If denied: You will receive an email with additional details about the decision.
If your product was required to be returned, allow up to 10 business days after the product is received by the Aquascape Warranty Department for processing.
Be sure to check the email address used when submitting your warranty claim, as Aquascape will use email to provide updates and request any additional information that may be needed.