Aquascape typically processes warranty claims within 5–10 business days after receiving the returned product.
All warranty claims are subject to product inspection and approval. Processing times may vary depending on the inspection results.
- Approved claims: Aquascape will process the applicable replacement or credit.
- Denied claims: Aquascape Customer Care will contact you to explain the decision and discuss available options.
The 5–10 business-day processing timeframe begins when Aquascape receives the returned product, not when the warranty claim or Return Merchandise Authorization (RMA) is initially submitted.
Replacement shipping and delivery times are not included in the processing timeframe.