If you believe your Aquascape product has a defect covered under warranty, you can submit a claim.
How to submit a warranty claim
- Visit the warranty page. Go to the Aquascape Warranty Claim Form.
- Complete the form. Enter all required information about your product and warranty claim.
- Provide proof of purchase. Proof of purchase is required to verify warranty eligibility.
- Submit your claim. After submitting the form, you will receive an email outlining the additional information needed to complete your claim, along with a Return Merchandise Authorization (RMA) form.
- Follow the return instructions. Some products must be returned to Aquascape for inspection. Review the instructions carefully before shipping your product.
Who pays for return shipping?
The consumer is responsible for all return shipping costs associated with submitting a warranty claim. Aquascape does not provide prepaid return shipping labels.
If your product must be returned for warranty evaluation:
- You are responsible for arranging and paying for return shipping to Aquascape.
- Aquascape does not issue prepaid shipping labels for warranty returns.
- Use an insured, trackable shipping service and retain your tracking information.
- Do not ship your product until you have received the appropriate return instructions.
What happens after I submit my claim?
Aquascape will review your warranty claim and determine whether the product requires inspection.
If Aquascape determines that the product defect is covered under warranty, a replacement or credit may be issued at Aquascape's discretion.
Important: Submitting a warranty claim does not guarantee approval or replacement. Return shipping costs remain the consumer's responsibility regardless of the warranty determination.
Before submitting your claim
Please review the following warranty requirements:
- Warranty coverage applies to the original purchaser of a new product purchased through an authorized Aquascape dealer or retailer.
- Proof of purchase is required.
- The product must be within its applicable warranty period.
- Products purchased within the last 30 days should be referred to the retailer where they were purchased for assistance.
- Customers outside the United States, Canada, and United Kingdom should contact the authorized dealer where the product was purchased for warranty service.
For complete warranty requirements and exclusions, visit the Aquascape Warranty Information page.