Proof of purchase is required when submitting an Aquascape warranty claim. Acceptable documentation must establish the purchase of a new product from an authorized Aquascape dealer or retailer.
What documents can I provide?
Proof-of-purchase documentation may include:
- Original sales receipt from the authorized dealer or retailer.
- Purchase invoice showing the product and purchase information.
- Other purchase documentation that Aquascape can review to verify the purchase.
Your documentation should clearly identify the product, purchase date, and seller.
Alternative documentation may require additional review and is not guaranteed to be accepted.
What if I no longer have proof of purchase?
If you no longer have your receipt or invoice, contact the original dealer or retailer to request a copy of your purchase record.
Without acceptable proof of purchase, your warranty claim may be denied.
For additional information, review the Aquascape warranty requirements.