To check the status of your Aquascape warranty claim or Return Merchandise Authorization (RMA), contact Aquascape Customer Care using one of the following methods.
How to request a status update
- Reply to your RMA confirmation email: If you received an email containing your RMA number, reply directly to that email to request an update on your claim.
- Submit a Customer Care request: If you cannot locate your original RMA email, submit a request through the Aquascape Customer Care contact form. Include your RMA number, if available, and explain that you are requesting a status update.
Providing your RMA number helps Aquascape Customer Care locate your claim and assist you with your request.