Not always. Whether your product needs to be returned depends on the product and the type of warranty claim.
Some warranty claims can be reviewed using photos, troubleshooting information, or other documentation without requiring the product to be returned. Other claims may require the product to be sent to Aquascape for inspection before the claim can be approved.
Do not send your product to Aquascape unless you are instructed to do so.
If a return is required, Aquascape will provide you with a Return Merchandise Authorization (RMA) and instructions for returning the product.
If a return is not required, Aquascape will provide instructions for any additional documentation or steps needed to complete the warranty claim.