If you purchased an Aquascape product from a retailer or had it supplied by a contractor, the Aquascape product warranty still applies according to the warranty terms for that product.
If the product was purchased within the last 30 days, contact the retailer where the product was purchased for an exchange.
After the first 30 days, warranty claims can be submitted directly to Aquascape for review.
You will normally need proof of purchase showing when the product was originally purchased. If the product was supplied or installed by a contractor, a contractor invoice or other applicable proof of purchase may be used as part of the warranty claim process.
Warranty claims are reviewed according to the warranty terms for the specific Aquascape product. Submitting a claim does not guarantee that the product will be repaired or replaced.