If your Aquascape warranty claim is approved, Aquascape will provide the applicable warranty resolution. Depending on the product and circumstances, this may include repairing the product, replacing the defective product, or refunding the original purchase price.
For many consumer warranty claims, an approved replacement is processed and shipped to the address provided with the claim. You will receive shipment updates by email once the replacement order is processed.
Some warranty claims may require the defective product to be returned to Aquascape. If a return is required, you will receive an RMA and instructions explaining how and where to send the product.
If Aquascape does not require the defective product to be returned, you will be notified that the replacement can be processed without sending the original product back.
Warranty coverage does not include labor, product removal, shipping, or costs associated with installation or reinstallation unless otherwise specified.