If Aquascape requires a product to be returned as part of a warranty claim, the customer is responsible for the cost of shipping the product to Aquascape.
Not every warranty claim requires the product to be returned. Aquascape will provide return instructions if a return is necessary.
If the returned product is inspected and no warrantable defect is found, the warranty claim may be denied. If you would like the product returned to you after a denied claim, you may also be responsible for the return shipping cost.