To submit an Aquascape warranty claim, complete the Aquascape Warranty Claim Form. The information you provide helps Aquascape review the product issue and determine the next steps.
Before submitting your claim
Have the following information available:
- Your contact and shipping information
- Product name and model or item number
- Purchase date
- Product date code, if applicable
- A description of the problem
- Details about any troubleshooting steps you have already completed
- Proof of purchase, such as a receipt or invoice
What happens after I submit the claim?
After you submit the Warranty Claim Form:
- Aquascape will review the information provided.
- You will receive an email with any additional information needed to complete the claim and an RMA form.
- If the product needs to be returned for inspection, the email will include return instructions. Not all products need to be returned.
- Aquascape will determine whether the product issue is covered under the applicable warranty.
Submitting a warranty claim does not guarantee that the product will be repaired, replaced, or credited. Warranty coverage is determined after the claim is reviewed and, when required, the product is inspected.
Important: If the product was purchased within the last 30 days, contact the retailer where the product was purchased for assistance before submitting an Aquascape warranty claim.