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  1. Aquascape Knowledge Base
  2. Orders, Warranty & Returns
  3. Orders & Order Support
  4. Purchased from a Retailer or Store

Purchased from a Retailer or Store

  • Why can’t Aquascape help with my order from another seller?
  • What should I do if the seller won’t respond?
  • The seller told me to contact Aquascape—what should I do?
  • I bought from another website—can Aquascape still help me?
  • How do I contact the seller I bought from?
  • Can Aquascape replace a product I bought from another seller?
  • Can I exchange a product I bought from another seller?
  • What’s the difference between buying from Aquascape and another seller?
  • Can I get technical help if I bought my product from another seller?
  • Who should I contact about my order if I didn’t buy directly from Aquascape?
  • Does Aquascape sell products directly, or are other websites (including Amazon) affiliated with Aquascape?

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