What’s the difference between buying from Aquascape and another seller?

Where you purchased your product determines who handles your order.

• Purchased from Aquascape (aquascapeinc.com):
  • Aquascape handles:
    • Orders and shipping
    • Returns and exchanges
    • Warranty claims
    • Technical support
• Purchased from another seller (Amazon, store, contractor, or another website):
  • The seller you purchased from handles:
    • Order issues
    • Returns and exchanges
    • Refunds and replacements

Aquascape can still assist with product support, but not order-related issues from other sellers.

Need help with your order or product?

• Orders placed through retailers must be handled by the original seller
• Aquascape can assist with product support, troubleshooting, and warranty claims

Click here for product support.