The company you purchased from is responsible for your order.
-
If you bought from:
- Amazon
- An independent retailer (online or local store)
- A contractor or installer
→ You will need to contact that seller directly for:
- Order status
- Shipping issues
- Returns or exchanges
- Missing or incorrect items
- Aquascape does not have access to or control over orders placed through other sellers.
What Aquascape can still help with:
- Product troubleshooting
- Installation guidance
- Replacement parts identification
- Warranty support (after retailer return periods, if applicable)
Important to know:
- If your product was fulfilled through a retailer network, returns need to go back to the original fulfillment location
Need help with your order or product?
- Orders placed through retailers must be handled by the original seller
- Aquascape can assist with product support, troubleshooting, and warranty claims
Click here for product support.