Aquascape, Inc. only sells directly to consumers through its official website, www.aquascapeinc.com.
- Any other websites selling Aquascape products—including:
- thepondguy
- aquascape-usa
- aquascapecanada
- Amazon
- Are:
- Independent retailers or marketplaces
- Not owned, operated, or affiliated with Aquascape, Inc.
- These companies and platforms sell Aquascape products as part of a broader retail network.
- If you placed an order through any of these:
- The order is not placed with Aquascape directly
- All questions regarding:
- Order status
- Shipping and delivery
- Returns or exchanges
- Must be handled by the company or platform where the purchase was made
- Only orders placed on www.aquascapeinc.com are considered direct purchases from Aquascape.
Need help with your order or product?
- Orders placed through retailers must be handled by the original seller
- Aquascape can assist with product support, troubleshooting, and warranty claims
Click here for product support.