Aquascape is primarily a wholesale supplier serving professional contractors, distributors, and retailers. Although consumers can purchase products through our website, we recommend contacting your installer or the retailer where you purchased your product first for assistance.
Your installer or retailer is generally best equipped to answer questions about your water feature, including installation, maintenance, and troubleshooting.
Because our Customer Care team primarily supports our professional customers, we have limited availability to provide direct phone assistance to individual consumers.
How to request a callback
If you still need assistance from Aquascape Customer Care, please submit a request through our Customer Care contact form.
Include your question or concern, your preferred callback number, and a note indicating that you would like someone to call you.
Our Customer Care team will review your request and determine the best way to assist you.