Aquascape allows event registration cancellations and refund requests according to the cancellation policy for each event. Unless otherwise specified, cancellations and refunds are not accepted within 3 weeks (21 days) of the event.
Cancellation and refund policy
- More than 3 weeks before the event: Cancellation and refund requests may be submitted for review.
- Within 3 weeks of the event: Cancellations and refunds are not accepted.
- No-shows: Refunds are not issued if you do not attend.
- Event transfers: Registrations may be transferred to another event date or converted to event credit without penalty, subject to the applicable calendar-year requirements.
- Cancelled or rescheduled events: If Aquascape cancels or reschedules an event, refunds, transfers, or event credits may be offered depending on the circumstances.
Individual events may have different cancellation or refund terms.
How do I request a cancellation or refund?
Submit your request through the Aquascape Customer Care contact form. Include your name, event name, registration details, and requested change.