If an Aquascape website form is not loading, submitting, or displaying a confirmation message, try the following troubleshooting steps.
How to troubleshoot a website form
- Check required fields: Make sure all required information is entered correctly and no fields are missing.
- Enable JavaScript: Confirm that JavaScript is enabled in your browser, as some website forms require it to function.
- Refresh the page: Reload the webpage and try submitting the form again.
- Try another browser: Open the website using an updated version of Chrome, Edge, Firefox, or Safari.
- Clear your browser cache: Clear cached website data and reload the page.
- Try another device: Attempt to complete the form using a different computer, tablet, or smartphone.
What if the form still does not work?
If the problem continues, please submit a request through our Aquascape Customer Care contact form, if accessible.
Include the following information:
- The website page or form you are trying to use.
- A description of the problem or error message.
- The browser and device you are using.
- A screenshot of the error, if available.
This information will help Aquascape Customer Care investigate the issue.