Aquascape products that have already been installed or used may not qualify for a full refund.
Under Aquascape's return policy, most new, unused products may be returned within 30 days of delivery. Products must be in their original packaging, include all accessories and paperwork, and be in new condition.
Products that have been installed, modified, used, or returned incomplete may not qualify for a full refund.
How do I request a return for an installed product?
If you purchased the product through Aquascape's online store, submit a request through the Aquascape Customer Care contact form to have your return eligibility reviewed.
If you purchased the product directly from a retailer or dealer, contact the original seller regarding their return policy.
Do not ship the product back until you have received return instructions.
Note: If your installed product is defective or has stopped working, it may qualify for coverage under Aquascape's limited warranty. Warranty claims are handled separately from standard product returns.