Refunds for eligible Aquascape product returns are generally applied within 5–10 days after the returned product has been received and processed by Aquascape or the fulfilling retailer.
Refunds are issued to the original credit card used for the purchase.
The time it takes for the refund to appear in your account may vary depending on your financial institution.
What if I haven't received my refund?
If your return has been processed and you have not received your refund, please submit a request through our Customer Care contact form for assistance.