If you are having trouble signing in to your Aquascape account, the issue may be caused by incorrect login credentials, using the wrong website, an account that has not been activated, or a browser-related problem.
How to troubleshoot sign-in problems
- Verify your email address and password. Make sure you are entering the correct email address and password. Check for typing errors, extra spaces, and incorrect capitalization.
- Confirm you are using the correct website. Retailers and distributors with wholesale accounts should sign in through the My Aquascape portal. Other Aquascape website accounts may use different login pages.
- Reset your password. If you have forgotten your password, use the password recovery option on the appropriate login page, if available.
- Check your account activation. If you recently created an account, check your email for any activation or verification instructions.
- Try another browser. Refresh the login page, clear your browser's cache and cookies, or try signing in using a private browsing window.
- Check your internet connection. Confirm your connection is working and that the website loads properly.
What if I still cannot sign in?
If you continue experiencing login problems, please submit a request through the Aquascape Customer Care contact form.
Include the following information:
- The email address associated with your account.
- The Aquascape website or portal you are trying to access.
- Any error message displayed during sign-in.
- A brief description of the problem.
Important: Never include your password when requesting assistance.