When you place an order on aquascapeinc.com, your products may ship directly from Aquascape or from an authorized retailer or fulfillment partner.
Aquascape works with a network of authorized partners to fulfill online orders. The shipping location may vary depending on product availability and order routing.
If your package arrives from a retailer or warehouse you do not recognize, this is a normal part of our fulfillment process and does not necessarily indicate a problem with your order.
If you have questions about an order placed on aquascapeinc.com, please submit a request through our Customer Care contact form. Include your order number so Aquascape Customer Care can assist you.