When an order is placed through Amazon, Aquascape does not have access to the order details or customer information. Because Amazon manages the transaction, there are limitations on what we can see and how we can assist.
For order status, shipping updates, or delivery issues you will need to contact Amazon directly through your Amazon account.
For returns or refunds, these must be processed through Amazon. Use the return or support options within your Amazon order history
Important notes:
- Amazon does not share order or customer details with us, so we cannot look up your order by name or address
- We are unable to make changes to Amazon orders, including shipping updates, cancellations, or refunds
- For the quickest resolution on order-related issues, Amazon support is the only option available.
If you need help with the product itself, our team is here to assist—just reach out with the details and we’ll be happy to help.