When you place an order on the Aquascape website, you are purchasing directly from Aquascape. To help process and fulfill those orders efficiently, Aquascape partners with a system called Quivers. Because of this, your order may not always ship directly from Aquascape.
What is Quivers?
- Quivers is a third-party e-commerce platform used by Aquascape to manage online orders.
- It is a system designed specifically for manufacturers to connect online orders with a network of authorized retailers.
- The platform securely processes your order and determines the best fulfillment location.
Why Your Order May Ship from a Different Location
- Aquascape uses Quivers to route orders to authorized Aquascape retailers, typically the one closest to your delivery address.
- This means your order may be fulfilled by:
- Aquascape directly
- A local or regional Aquascape retailer
- This approach helps:
- Reduce shipping time
- Improve delivery efficiency
- Support the network of retailers that stock Aquascape products
What This Means for You
- Different shipping location: Your order may ship from a retailer rather than Aquascape’s main facility.
- Possible multiple shipments: Items may arrive separately if fulfilled from different locations.
- Order emails: Some communications (order confirmations, shipping updates) may come from Quivers.
- Packaging differences: The shipment may include retailer-specific packing materials or information.
Returns and Order Support
- If your order was fulfilled by a retailer, return instructions may direct you to that specific location.
- Aquascape Customer Support can still assist with:
- Product questions
- Troubleshooting
- Warranty claims
Why This System is Used
- Helps get products to you faster by shipping from the closest available location
- Improves product availability across the network
- Supports local retailers who stock and supply Aquascape products
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.