Your order may ship from either Aquascape or one of our authorized retailers.
- Orders placed on Aquascapeinc.com are routed through our system (Quivers)
- Each order is assigned to a single fulfiller based on the best location to ship from
- In most cases, this will be an authorized Aquascape retailer near you
- In some cases, your order may ship directly from Aquascape
This process helps improve delivery speed and product availability by shipping from the most efficient location.
For questions about your shipment, please contact the fulfiller listed in your order confirmation, as they are responsible for processing and shipping your order.
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.