If you didn’t receive a confirmation email, your order may still have gone through, but there are a few things to check.
- Order confirmation emails are typically sent within 24 hours of placing your order
- Check your spam or junk folder, as emails may be filtered there
- Make sure the email address entered at checkout was correct
If you still don’t see a confirmation email:
- Check your bank or credit card account for a pending charge
- Contact Aquascape Customer Care or submit a request through our contact form for assistance
They can help verify whether your order was successfully placed.
About Your Aquascapeinc.com Order & Fulfillment
Your Aquascape product is ordered directly from Aquascape, but fulfillment is often handled by one of our authorized retailers through our order routing system, Quivers. Orders are assigned to the location best positioned to ship them efficiently—typically a retailer near you.
The fulfiller of your order should be your first point of contact for any shipping or delivery questions, as they are responsible for processing and shipping your order. If you need additional assistance, you can also contact our Customer Care department or fill out our contact request form.